Refund policy

Complaints

Complaints regarding non-conformity of goods with the contract can be submitted by email to info@bookiversum.com or in writing to the Seller's address. The Seller will review the complaint within 14 days of its receipt. The consumer may request: repair of the goods, replacement of the goods, reduction of the price, or withdrawal from the contract (if the defect is significant). The basis for a complaint is the non-conformity of the goods with the contract in accordance with Articles 43a–43g of the Consumer Rights Act.

Returns

In addition to the possibility of filing a complaint or withdrawing from the contract, and without limiting the rights of the consumer under the law, we have a 30-day returns policy, which means you have 30 days from receipt of the goods to request a return.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if any item is faulty, damaged, or you received the wrong item so that we can assess the issue and rectify it.

Exchanges

The quickest way to ensure your order is to return the item and purchase a new item separately after your return has been approved.

14-Day Withdrawal Period in the European Union

Consumers have the right to withdraw from the contract within 14 days without giving any reason. The consumer bears the direct cost of returning the goods. The consumer is responsible for any diminished value of the goods resulting from handling them beyond what is necessary to establish the nature, characteristics, and functioning of the goods. A sample withdrawal form is available HERE. Your goods must be in the same condition in which they were received, unused, with all labels attached, and in their original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you once we receive and review your refund. Once approved, the refund will be issued automatically via your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and issue the refund. If more than 10 business days have passed since your refund was approved, please contact us at info@bookiversum.com.

Disputes

If you are not satisfied with the resolution of your complaint, refund, or withdrawal, we encourage you to contact us again to try to resolve the matter amicably. However, you may also seek assistance from the dispute resolution agencies, details of which are available on the European Commission website.